1. Overview and Scope

This Text Messaging Policy explains how Chambers Counseling, Coaching & Consulting, LLC (“Chambers CCC,” “we,” “us,” “our”) uses SMS and MMS text messages to communicate with clients, prospective clients, and subscribers. It applies to automated and manual texts related to counseling, coaching, consulting, courses, digital products, events, and general communications.

By providing your mobile number and opting in, you consent to receive text messages from us. Opt-in may occur through web forms, checkboxes, landing pages, keyword texting, written consent, or other sign-up methods. Marketing messages require express written consent. You represent that you are the subscriber or customary user of the number provided.

3. Message Types

We may send appointment reminders and scheduling updates; account or service notices; educational materials and program updates; promotional messages about services, events, and digital products; and two-way support messages.

4. Message Frequency

Message frequency varies by program, service, and your interaction. Some programs may involve several messages per week while others are ad hoc.

5. Opt-Out and Help

You can stop receiving texts at any time by replying STOP. You may also use CANCEL, END, QUIT, or UNSUBSCRIBE. After you opt out, you may receive a final confirmation text. For help, reply HELP or email support@thechambersccc.com.

6. Fees and Charges

Message and data rates may apply according to your mobile plan. You are responsible for any carrier charges.

7. Privacy, Security, and Confidentiality

Text messaging is not a secure or confidential channel and should not be used to share sensitive personal or health information. Therapy clients should use approved, secure methods such as the client portal for protected health information.

8. Collection of Information

We may collect phone numbers, message content, delivery status, timestamps, interaction history (e.g., opt-ins/opt-outs, keywords), device and network data provided by carriers, and related metadata. We may associate these data with your client record when needed to provide services, document attendance, or comply with legal or professional obligations.

9. Use of Information

We use text-related information to deliver and personalize messages; manage subscriptions and preferences; provide service updates, reminders, and support; perform analytics and improve programs; maintain records for operational, legal, or professional compliance; and prevent abuse, fraud, or misuse.

We may share text-related information with service providers (e.g., messaging platforms, carriers) who process data on our behalf; with professional partners as necessary to provide services you request; or as required by law, regulation, court order, or to protect rights, safety, or security. We do not sell mobile numbers for third-party marketing.

11. Protection of Information

We use administrative, technical, and organizational measures designed to protect text-related data. No method of transmission or storage is completely secure. Text messages themselves may be viewable by your carrier and others with access to your device or account.

12. Retention of Information

We retain text-related information for as long as needed to provide services, comply with legal and professional obligations, resolve disputes, maintain records, and enforce agreements. Retention periods may vary based on applicable laws and practice standards.

13. Choices and Controls

You may opt out at any time by replying STOP. You may request updates or corrections to your contact information, or change your communication preferences by contacting support@thechambersccc.com. Additional rights may be available under applicable privacy laws as described in our Privacy Policy.

14. Customer Care

For assistance with our text messaging program (including subscription status, number changes, or delivery issues), email support@thechambersccc.com. For urgent matters, do not use text; see Emergency and Crisis below.

15. Main Privacy Policy

For our broader data practices (including your rights, choices, and detailed disclosures), please review our Privacy Policy at https://www.thechambersccc.com/privacy-policy.

16. Eligibility and Carrier Requirements

You must be at least 18 years old or have a parent or legal guardian’s consent to subscribe. Participation is subject to your carrier’s terms. Delivery is not guaranteed and may be affected by carrier filtering, network issues, or program changes.

17. Your Responsibilities

You agree to provide accurate mobile numbers, update us if your number changes, avoid sending sensitive information by text, and promptly notify us if your number is recycled or transferred.

18. Limitation of Liability

We are not liable for delays, failures, or misdeliveries of messages, or for any damages arising from your use of text messaging. To the maximum extent permitted by law, services are provided as-is and as-available.

19. Changes to This Policy

We may update this policy from time to time. The Last Updated date at the top reflects the most recent revision. Material changes will apply prospectively from the date of posting.

20. Contact

Questions or concerns about this policy or our text messaging program can be sent to support@thechambersccc.com.

21. Emergency and Crisis

Text messages are not monitored for emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room or urgent care. For mental health crises in the United States, call or text 988 for the Suicide & Crisis Lifeline.

22. Acknowledgment

By subscribing to our text messaging program or continuing to receive texts from us, you acknowledge that you have read and agree to this Text Messaging Policy.